Frequently Asked Questions
Everything you need to know about bringing nature home.
How do you ensure plants arrive safely?
Each plant is hand-picked and secured in custom-designed, eco-friendly packaging to prevent shifting and soil loss during transit. We guarantee a healthy arrival for every delivery.
What is your return policy?
We offer a 30-day happiness guarantee. If your plant arrives damaged or dies within 30 days of delivery, we will provide a one-time replacement or a store credit refund.
How long does shipping take?
Orders are typically processed within 2-3 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive at your doorstep.
Do you provide care instructions for each plant?
Yes! Every plant comes with a digital care guide tailored to its specific species, including tips on light requirements, watering schedules, and pet-safety information.
Can I change or cancel my order?
Once an order is placed, we move quickly to process it. You can request a change or cancellation within 12 hours of purchase by contacting our customer support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.